Privacy Policy

Nancy ("Nancy", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you use Nancy through our website, mobile application, and messaging platforms including WhatsApp and Telegram.

By using Nancy, you agree to the practices described in this Privacy Policy.

1. What Nancy Is

Nancy is a digital assistant designed to help users remember events, manage family-related information, receive reminders, and get helpful suggestions. Nancy operates primarily through conversational interfaces including:

• Mobile applications (iOS and Android)
• WhatsApp
• Telegram
• A static informational website

Nancy uses artificial intelligence (AI) and large language models (LLMs) to understand messages and generate helpful responses.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with Nancy, you may voluntarily provide information such as:

• Messages you send (text, voice, images)
• Event details (dates, reminders, activities)
• Names and general details about family members or children
• Preferences (timing of reminders, preferred communication channel)
• Optional contact details (phone number, email)
• Location information (only if explicitly enabled)

You are not required to provide sensitive personal information to use Nancy.

2.2 Automatically Collected Information

Depending on how you access Nancy, we may automatically collect:

• Platform identifiers (WhatsApp number, Telegram ID, app user ID)
• Message timestamps and interaction metadata
• Device and platform type (mobile app only)
• Time zone and language settings

We do not collect unnecessary device data such as contact lists, camera access, or background location without your explicit permission.

3. Messaging Platforms (WhatsApp & Telegram)

When you use Nancy via WhatsApp or Telegram:

• Your messages are transmitted through those platforms' infrastructure
• Nancy only receives the content necessary to respond to you
• Your conversations are subject to WhatsApp's and Telegram's own privacy policies

Nancy does not have access to your contact list, other chats, or private platform data.

4. How We Use Your Information

We use your information only to:

• Respond to your messages
• Create reminders and events you request
• Send proactive reminders and check-ins
• Personalize responses based on your preferences
• Improve Nancy's functionality and reliability
• Maintain system security and prevent abuse

We do not sell your personal data.
We do not use your data for advertising networks.

5. AI and Automated Processing

Nancy uses AI and large language models to process user messages and generate responses.

Important clarifications:

• AI processing is used solely to provide the service
• Messages may be temporarily processed by trusted AI service providers
• Data is not used to train public AI models
• AI outputs are generated automatically and may not always be perfect

Nancy does not make legal, medical, or financial decisions on your behalf.

6. Data Storage and Security

We take data security seriously. Security measures include:

• Encrypted communication (HTTPS / secure APIs)
• Secure databases with access controls
• Separation of user identifiers from message content where possible
• Limited internal access to production data
• Monitoring and logging to detect abuse or unauthorized access

No system is 100% secure, but we use industry-standard safeguards to protect your data.

7. Data Retention

We retain your data only as long as necessary to provide the service.

• Conversations and events are stored to allow reminders and continuity
• Inactive data may be periodically deleted or anonymized
• You may request deletion of your data at any time

8. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for optional features (such as location)
• Stop using the service at any time

To exercise these rights, contact us at the email listed below.

9. Children's Privacy

Nancy is designed for adults. While users may store information about children (such as names or activities), Nancy does not knowingly collect data directly from children.

Parents or guardians remain responsible for the information they choose to share.

10. Third-Party Services

Nancy relies on trusted third-party services for:

• Messaging delivery (WhatsApp, Telegram)
• AI processing
• Cloud infrastructure

These providers are only given the minimum information required to perform their function and are contractually obligated to protect it.

Payments and Billing Providers

Nancy uses third-party services to manage subscriptions and payments, including RevenueCat and app store providers (Apple App Store and Google Play).

Nancy does not collect, store, or process your credit card or payment information directly. All payment data is handled securely by the respective platform providers in accordance with their privacy and security practices.

11. International Data Transfers

Nancy may process data on servers located in different countries. Where required, appropriate safeguards are used to protect your data during international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted with a revised "Last updated" date.

Continued use of Nancy after changes means you accept the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding privacy:

Email: privacy@heynancy.ai

Website: https://heynancy.ai